FAQ's for Active Members
You are now a monthly member of Cascadia... so what does it all mean? How do you manage your account? How do you request make-up sessions of that week you missed? What happens when you fall in love with us and want to do more??? Here are the frequently asked questions by our current members and even more information than you probably want or need to know. Hope it helps!
Am I signing a contract or agreement?
All memberships are month to month. There is no commitment imposed on any of our members. We respect anyones request to cancel their membership at anytime but also kindly encourage you to give your membership a good 3-month commitment! Jo Pilates said “In 10 sessions you’ll feel a difference, in 20 sessions you’ll see a difference, and in 30 sessions you’ll have a whole new body.” Give yourself the best chance to be a new you!
How does billing work?
All membership payments are processed through automatic debit with a credit or debit card. Auto debit continues with monthly debits until a member requests to cancel their membership. If a member prefers not to have a card on file, Cascadia is willing to provide prepaid options for 3 month memberships. Please call the front desk at 503-802-7373 for more information about our prepaid options.
What if I have to early cancel my private session or classes?
If you miss your classes or private sessions due to illness or other unavoidable situations, be sure to let us know within the early cancellation window (24 hours for private sessions or 4 hours for classes). With notice, you will not lose that session and will be able to roll it over for use when you return. Simply send an email request to email@example.com for the number of classes or appointment you missed. We will add them to your account and you can take the extra credit at anytime during your membership. Please keep in mind that a membership must be active to utilize any rolled-over sessions. If you choose to cancel your membership any unused sessions will be forfeited.
What if I late cancel or don't show for my mat or equipment class?
Out of the respect for other clients and our teachers we ask for 4 hours notice if you need to cancel your reservation in a group equipment or mat class. If you are unable to provide 4 hours notice the studio will redeem your class credit or charge you a $15 dollar late fee (fee is only applied to unlimited memberships).
What if I late cancel or don't show for my private session?
Out of the respect for our teachers we ask for 24 hours notice for private sessions. If you are unable to provide 24 hours notice the studio will redeem your private session. Your teacher will also offer you simple tips and tricks to maintain your practice via email. Even if you are unable to show to your session, all of our instructors have your movement health as their number one priority, and want to continue helping you make progress.
Can I upgrade or downgrade my membership level?
Whether you love us or find it hard to get to the studio, Cascadia wants you to find the right membership for you. All members can upgrade or downgrade their membership at anytime.
Can I convert credit for other services?
This is the coolest part of Cascadia's programming. You can swap your services! 3 group equipment classes are equal to 1 private session. Let’s say you are out of town one week for your private session, so you acquire a make-up session. Instead of getting another private you can also utilize that credit for 3 group classes! What a great way to get more practice in along with your private sessions. The other common scenario is for our group equipment class clients, if you have been away for awhile and acquire too many make-up classes you can turn those in for that extra one-on-one attention with your favorite teacher!
When one of your friends joins Cascadia as a member with an auto pay membership, you will get the next month of your auto pay membership’s dues at 50% off! Make sure they provide your name on their agreement under "referred by".
I'm going on vacation... can I suspend my membership?
Of course! We love vacation! Stop by the front desk and lets us know what dates you'll be missing classes. We will suspend your classes, sessions, and billing while you are away. It is as simple as that! Enjoy your time away!!! Suspensions do have to be a minimum of 7 days . If you are taking long weekend, grab a make-up request from at the front desk.
How do I cancel my membership?
Are you finding it hard to make time for your own Pilates practice? No worries, you can cancel your membership at anytime. The front desk asks for 2 weeks notice prior to your billing date so we can guarantee that you won't be charged for the upcoming month. Keep in mind, when cancelling your membership all unused make-up sessions will become expired at the date your membership is officially cancelled.
How do I get the app to recognize me as an already paying client?
To have your classes accessible to you on the Mindbody app you’ll need to verify and sync your email address used in your mindbody website profile with the app on your phone. You must use the same email on all platforms. Once your account syncs, any purchased passes will be immediately accessible through the app. For further instructions on how to sync your account click here.